Monday, March 9, 2015

ODesk rejects me from freelancing

So here is the second post that I promised from the previous blog post. This is an incident that happened with ODesk. So just after I finished university, I thought I might just set up an account in a freelancing site so I can do some work, at least it was good to start off with.

As any other freelancing site, it makes sense for these companies to verify the workers so they ask for identification. So quite a while back I applied for this job and they required my identification. At the time I only had my passport for verification but I was a bit iffy in providing that detail so I didn't go ahead with that. Only about recently I logged into my account to find that financial transactions were limited in my account. At this point I still haven't done any work in ODesk, but I was thinking about it as a part time thing. I contacted support to get some help. Here is the first point of contact:

Email list:

Farhan Rahman

Feb 18, 7:07 PM

Hi I just wanted to know what it meant by Financial transactions limited on my account. Is there a problem? Can I not get paid for work?
Thanks,
Farhan
This email is a service from oDesk Help Center. Delivered by Zendesk.

The reply I get from ODesk is quite friendly and supportive:


Amber D. (oDesk Help Center)
Feb 20, 8:31 PM

Hi Farhan,

Thank you for contacting oDesk Customer Support.
I completely understand your disappointment with your suspended account and I wanted to let you know that I have received your request and am currently looking into this for you.
Please feel free to update this request at any time with any additional information that you feel would be useful.
We will respond as soon as we have an update for you, and we appreciate your patience in the meantime.
Regards,
Amber
oDesk Customer Support | support.odesk.com